Reinstate a Session

Reinstating hands a completed session back to the candidate as a resumed attempt — not a fresh one. Everything they answered is preserved; they continue from where you decide, with the time you decide. It's the remedy for candidates who lost connection, suffered a power cut, or were wrongly terminated.

The Reinstate Editor

• Resume point — where the candidate re-enters the test.
• Remaining time — set per test, per section, and per page, so a candidate who lost 10 minutes gets exactly those 10 minutes back — no more.

What the Candidate Sees

The session's status becomes Resetup — waiting for the candidate. They log in with the same credentials as before, re-enter, and the session returns to Started with the remaining time you granted. Their earlier answers are all still in place.

Rules & Bulk Use

• Only completed sessions can be reinstated — to reinstate a session that's still marked as running, end it first (see End Test Session).
• During a live exam, the Exam Monitor offers bulk auto-reinstate: it computes each candidate's lost time automatically — the fastest recovery from a venue-wide outage.
• Like all session actions, ineligible sessions in a bulk selection are skipped and reported.

Reinstate restores the same attempt. If you want a clean fresh start instead — new attempt, no earlier answers — ignore the broken session's result and let the candidate use another attempt (or raise their attempt limit).

Reinstate vs retake