Live Chat

Private chat gives candidates a live message line to your team — no email round-trips while an exam clock is running. It is enabled per task and configured under Task Settings → Communication → Private Chat.

Turning It On

The master Active switch enables chat for the task. Once active, you choose exactly where candidates can start a conversation — each surface is a separate checkbox, so the channel opens only where you want it.

Where Candidates Can Chat

• Login page — visitors can open a chat before signing in. This is the support channel for the people who need it most: candidates who cannot get in at all (“my code doesn't work”, “I never received the invitation”).
• Assessment page — authenticated candidates chat from their workspace, between tests and around the pre-start steps.
• Test page — chat stays available during the exam itself, so a candidate can report a problem without abandoning a running test.

Login-Page Chat Options

Because login-page visitors aren't authenticated, this surface has its own options:

• Contact form — email / phone — ask the visitor for an email address and/or phone number before the chat starts, so your team can follow up if they leave before an answer arrives.
• Temporary chat — the conversation is not remembered in the visitor's browser: a page refresh starts a fresh chat. Leave it off and a returning visitor's conversation is restored where they left it.
• Guest conversations have no candidate record behind them; they surface to your team alongside candidate chats — in the Exam Monitor they collect under Other chats — and can be archived once handled.

Answering as the Team

• Reply from the task — and during live sittings, directly inside the Exam Monitor: every roster row has a chat button, unread counters surface new messages, a notification sound (mutable) announces them, and the docked chat window keeps monitoring running while you type.
• Conversations are per candidate and persist — a candidate's chat history stays with their record across the assessment.
• Delivery is live in both directions; candidates hear a notification sound when your reply lands, even while working in the test.

For proctored, scheduled sittings enable the test-page surface: it is the difference between a candidate silently abandoning a technical problem and a proctor fixing it in one message. And keep the login-page surface on for exam day — access problems happen exactly when candidates have no other way to reach you.

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