Tasks Candidates

Reference Photo

Upload a trusted reference photo per candidate to strengthen identity verification — AI Detections then compares the candidate's exam ID photo against it automatically, with no extra step configuration.

Published 2026/07/17

A reference photo is a picture of the candidate that you upload and trust — independent of anything captured during the exam. When AI Detections is enabled with identity checking, having a reference photo on file adds a second, stronger layer of identity verification: the exam's own ID photo is compared not only against the candidate's live footage, but also against this trusted reference.

Uploading a Reference Photo

  1. Open the candidate list, edit a candidate, and go to Media in the sidebar.
  2. Click Upload photo and choose an image. An editor dialog lets you crop to the face, rotate, flip, or resize before saving — a tight, frontal crop gives the most reliable comparison.
  3. On save, the photo is checked immediately: a green confirmation means a usable face was detected; a red message explains exactly why it was rejected (no face, more than one face, or the face isn't clear enough) so you can try another photo. Only accepted photos are kept.

Replace and Remove are available at any time. Uploading or replacing the photo after an exam already ran still counts — re-run the analysis on that session and the comparison uses the photo now on file.

How It Activates

No step configuration is needed. The extra comparison runs automatically, once per session, whenever both are true: the step has identity photo check enabled, and this candidate has an accepted reference photo. If either is missing, the analysis proceeds exactly as it does today — nothing breaks and no false evidence is created.

Privacy

The candidate never sees their reference photo, at any point. Showing it would hand an impersonator the exact photo to match against — defeating the purpose. The candidate still takes their own ID photo at the start of the exam as usual; only your team can view the reference photo.

When a Mismatch Is Found

A reference-photo mismatch is treated as strong evidence — an approved mismatch is enough on its own to mark the session red. In the session review, the header's Identity block shows the reference photo alongside the exam's ID photo and first capture, with a red “Mismatch” chip when a finding exists; click through for the enlarged side-by-side comparison. Because the two photos can come from very different cameras and lighting, always judge the comparison yourself before finalizing — decline the finding if it's clearly the same person, and it will not come back on future re-runs.

Reference photos give the strongest identity assurance available — they anchor the check to a photo your team trusts, not only to whatever the candidate captures at the start of the exam. Use them for high-stakes certification and any assessment where impersonation is a real risk.
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