General Settings
Configure the essential settings that impact your organization's operations.
The General Settings section ensure that your platform functions smoothly, aligns with your time zone, and that communication is properly managed.
By configuring general settings, you can:
- Set your organization's time zone and language for accurate scheduling
- Define a reply-to email address to manage user interactions effectively
- Provide essential organization information such as name, size, and country in the Profile section
- Customize user experience by setting up regional and language preferences
Organization Profile
The Profile section contains basic details about your organization. While not mandatory, completing these fields ensures consistency across the platform.
How to Update Your Organization Profile
Navigate to Organization > Profile in the menu.
Fill in the following details:
- Organization Name : The official name of your organization.
- Organization Size : Select the approximate number of users in your organization. This refers to the total workforce, helping determine the scale of operations.
- Country : Define the primary operational location for regional settings and localization.
- Primary Goal : Choose the main reason for using the platform to align with your organizational needs.
- Short Description : Provide a brief overview of your organization (minimum 50 characters) to describe its core activities.
Settings
The Settings section includes crucial system preferences that affect both admins and test-takers. Ensuring accuracy in these settings is vital for smooth operations.
Setting Your Time Zone & Language
Configuring your time zone ensures that all test schedules, notifications, and logs match your local time, preventing discrepancies. The default language setting applies to both your organization’s account interface and the experience for test-takers.
How to Set Your Time Zone & Language
- Go to Organization > Settings.
- Under the Time Zone section, click the dropdown menu and select the correct time zone. Setting the correct time zone ensures that test scheduling, deadlines, and timestamps are accurately reflected.
- Under the Language section, choose the preferred default language for your organization. This will define the interface language across the platform, including the test-taker experience.
- Click Save to apply changes.
Configuring the Reply-to Email Address
The reply-to email address determines where responses to system-generated emails are directed. This is crucial for managing communication between your organization and test-takers.
How to Set Your Reply-to Email Address
- Navigate to Organization > Settings.
- Locate the Reply-to Email Address field. This is the email address that recipients will use when responding to automated emails sent by your organization.
- Enter the email address where replies should be directed. It is recommended to use a monitored inbox to avoid missing important messages.
- Click Save to confirm changes.
✅ Set your time zone accurately to avoid scheduling mismatches and incorrect test times.
✅ Use a valid reply-to email address to ensure smooth communication with test-takers.
✅ Choose a default language that aligns with your organization’s needs to maintain a consistent user experience.
✅ Keep organization details updated to reflect accurate records and maintain clear communication with stakeholders.
Frequently Asked Questions (FAQ)
Incorrect time zones may cause test schedules and notifications to be misaligned. Always double-check your selection.
No, it is recommended to enter a valid email address to ensure proper communication with test-takers.
No, but completing it helps with internal identification and improves account clarity.