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General Settings
Configure the essential settings that impact your organization's operations.
Share The Knowledge
April, 2025
The General Settings section ensure that your platform functions smoothly, aligns with your time
zone, and that communication is properly managed.
By configuring general settings, you can:
Set your organization's time zone and language for accurate scheduling
Define a reply-to email address to manage user interactions effectively
Provide essential organization information such as name, size, and country in the Profile section
Customize user experience by setting up regional and language preferences
Organization Profile
The Profile section contains basic details about your
organization. While not mandatory, completing these fields ensures consistency
across the platform.
Basic details about your organization
How to Update Your Organization Profile
Navigate to Organization > Profile in the menu.
Fill in the following details:
Organization Name : The official name of your organization.
Organization Size : Select the approximate number of users in your organization. This refers to the total workforce, helping determine the scale of operations.
Country : Define the primary operational location for regional settings and localization.
Primary Goal : Choose the main reason for using the platform to align with your organizational needs.
Short Description : Provide a brief overview of your organization (minimum 50 characters) to describe its core activities.
Although these settings do not impact functionality, they help with internal organization and account clarity.
Settings
The Settings section includes crucial system
preferences that affect both admins and test-takers. Ensuring accuracy in these
settings is vital for smooth operations.
The Settings section
Setting Your Time Zone & Language
Configuring your time zone ensures that all test
schedules, notifications, and logs match your local time, preventing
discrepancies. The default language setting applies to both your organization’s
account interface and the experience for test-takers.
How to Set Your Time Zone & Language
Go to Organization > Settings.
Under the Time Zone section, click the dropdown menu and select the correct time zone. Setting the correct time zone ensures that test scheduling, deadlines, and
timestamps are accurately reflected.
Under the Language section, choose the preferred default language for your organization. This will define the interface language across the platform, including the test-taker experience.
Click Save to apply changes.
Ensuring the correct time zone prevents scheduling conflicts and ensures accurate reporting.
Configuring the Reply-to Email Address
The reply-to email address determines where responses
to system-generated emails are directed. This is crucial for managing
communication between your organization and test-takers.
How to Set Your Reply-to Email Address
Navigate to Organization > Settings.
Locate the Reply-to Email Address field. This is the email address that recipients will use when responding to automated emails sent by your organization.
Enter the email address where replies should be directed. It is recommended to use a monitored inbox to avoid missing important messages.
Click Save to confirm changes.
We recommend using an actively monitored e-mail address to ensure smooth communication with test-takers.
Best Practices & Tips
✅ Set your time zone accurately to avoid scheduling mismatches and incorrect test times. ✅ Use a valid reply-to email address to ensure smooth communication with test-takers. ✅ Choose a default language that aligns with your organization’s needs to maintain a consistent user experience. ✅ Keep organization details updated to reflect accurate records and maintain clear communication with stakeholders.
FAQ
Incorrect time zones may cause test schedules and notifications to be misaligned. Always double-check your selection.
No, it is recommended to enter a valid email address to ensure proper communication with test-takers.
No, but completing it helps with internal identification and improves account clarity.
