How STEP UK built a scalable online English proficiency assessment workflow

The Challenge

STEP UK needed an online assessment platform capable of supporting different English proficiency testing requirements. The organization wanted to provide separate assessments for adult learners and junior candidates while maintaining a clear distinction between standard tests, secure examinations, and free trial experiences.

STEP UK also needed a workflow that could:

• Organize assessments according to candidate age and test purpose.
• Provide prospective candidates with a trial assessment before purchase or registration.
• Deliver secure English proficiency examinations online.
• Share individual results with learners after test completion.
• Apply a consistent branded report format across candidate results.
• Connect assessment data with other systems.
• Provide direct support to test takers during the assessment process.
• Manage all assessments and candidate sessions through one platform.

The Solution

STEP UK created a structured portfolio of English proficiency assessments within TestInvite. The organization separated its assessments into dedicated folders for junior tests, standard assessments, secure tests, and trial exams. This structure makes it easier for administrators to locate, manage, and update each assessment according to its purpose.

The assessment portfolio includes:

• Adult English level checks
• Secure English proficiency assessments
• Junior foundation-level assessments
• Junior upper-level assessments
• Junior primary English tests
• Free trial and demonstration tests

Trial assessments allow prospective learners to experience the examination process before progressing to an official test. Standard and secure assessments can then be used according to the level of control required for each examination.

STEP UK also configured TestInvite's candidate feedback functionality so learners can view their individual scores after completing an assessment when result visibility is enabled.

As an Advanced Plan customer, STEP UK also uses API integration and live chat functionality. API access supports connections between TestInvite and the organization's wider digital services, while live chat helps the support team communicate with candidates during the assessment journey.