Customer Stories Banking and Financial Services · Turkey

How Fibabanka secured employee certification exams with monitored online assessments

Fibabanka integrated TestInvite into its employee learning and certification processes to administer technical knowledge and professional development exams online.

By combining configurable assessment workflows with webcam recording, screen monitoring, live proctoring, scheduled invitations, and centralized reporting, the bank established a controlled and repeatable examination process for internal certification programs.

Quick Facts

Industry
Banking and financial services
Use case
Employee certification and technical knowledge assessment
Country
Turkey
Deployment
Enterprise
Features used
Custom assessments, webcam recording, screen monitoring, Secure Exam Mode, live proctoring, scheduled invitations, time limits, customized instructions, demo exams, centralized reporting

The Challenge

Fibabanka needed a secure online assessment environment for internal training and certification programs.

The examinations covered technical and professional knowledge areas and required carefully controlled testing conditions. Because the results were used to evaluate employee performance within certification programs, the bank needed to protect exam integrity and ensure that all participants completed the assessment under consistent conditions.

The assessment workflow also needed to support:

  • Custom exam content and scoring rules
  • Clearly defined examination periods and time limits
  • Controlled navigation between questions
  • Personalized candidate invitations
  • Detailed technical and security instructions
  • Live supervision during the examination
  • Rapid delivery of results to the learning and development team
  • Testing and approval of the complete candidate experience before launch

The Solution

Fibabanka implemented an enterprise assessment workflow using TestInvite. Before each live examination, the TestInvite team prepared a demo assessment so Fibabanka's learning and development team could review the questions, invitation emails, candidate instructions, security settings, and result visibility.

Following the review process, the assessment was revised according to Fibabanka's requirements and scheduled invitations were configured for the selected examination date and time.

Securing and managing the examination

Fibabanka implemented online proctoring with webcam and screen recording, together with Secure Exam Mode and configurable violation controls. Authorized team members also supervised examination sessions through live proctoring.

Personalized examination links were distributed through scheduled invitation emails, and candidates received customized instructions covering technical requirements, security expectations, support channels, and examination rules before the assessment began.

TestInvite also supported the operational preparation of the examination, including candidate registration, invitation delivery checks, demo revisions, session monitoring, and result reporting.

Outcome

Through this assessment workflow, Fibabanka:

Centralized employee certification and technical knowledge exams within one platform.
Established consistent testing conditions across internal assessment programs.
Strengthened exam integrity through webcam recording and screen monitoring.
Enabled authorized team members to supervise examinations in real time.
Reviewed the full assessment experience through demo exams before employee invitations were sent.
Customized invitation emails, examination instructions, and security rules for each process.
Scheduled candidate communications and assessment access in advance.
Confirmed invitation delivery before the live examination.
Provided employees with a clearly defined technical support process.
Accessed and shared assessment results promptly after examination completion.
Established a scalable enterprise workflow for future learning and certification assessments.

About the Organization

Fibabanka is a Turkish financial institution providing retail, commercial, corporate, agricultural, and digital banking services.

The bank uses structured learning and certification programs to develop employee capabilities and evaluate technical knowledge. By integrating these examinations with TestInvite, Fibabanka can manage assessment preparation, candidate communications, online proctoring, security controls, and reporting through a centralized enterprise environment.

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