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Live chat feature for test takers and administrators during the test

We are happy to announce that the Live Chat feature has been made available in the Task Settings. Thanks to the Live Chat feature, the test admin can guide the test-takers through the assessment and the test-takers can ask for support.

Who can initiate a chat session?

By default, only the test administrator can start a chat session. However, the adminisrator can enable test-takers to initiate the chat as well.

When can the test-admin and test-takers can chat?

The test administrator can determine the stages of the assessment process that the live chat will be accessible:

  • The welcome page where test-takers authenticate themselves
    • The assessment page (room) where the test-takers reads through the test instructions
      • While taking a test
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